Return & Refund Policy

1. Eligibility for Returns

Due to the nature of our products, returns are accepted only under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery

  • The issue is reported within 48 hours of receiving the product

  • The product is unused, unopened, and in its original packaging

🚫 We do not accept returns for:

  • Opened or used products

  • Products damaged due to customer mishandling

  • Orders placed incorrectly by the customer

  • Items marked as non-returnable or on sale

2. How to Request a Return

To initiate a return, please contact us with the following details:

  • Order ID

  • Reason for return

  • Clear photos or videos of the product and packaging

📧 Email: Mavthiselections@gmail.com
📞 Phone:+447438783156

Our team will review your request and respond within 2 business days.

3. Return Approval & Pickup

  • Once approved, we will arrange a pickup or guide you through the return process.

  • Products must be returned in the same condition as received.

  • Nutri Local reserves the right to reject returns that do not meet eligibility criteria.

4. Refund Policy

  • Approved refunds will be processed within 7–10 business days after the returned product passes quality inspection.

  • Refunds will be issued to the original mode of payment only.

  • Shipping charges (if any) are non-refundable, unless the return is due to our error.

5. Replacement Policy

  • In case of damaged or incorrect items, we may offer a replacement instead of a refund, based on availability.

  • Replacement orders will be shipped at no additional cost.

6. Cancellation Policy

  • Orders can be cancelled only before dispatch.

  • Once shipped, orders cannot be cancelled.

  • Refunds for cancelled orders will be processed within 5–7 business days.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check with your bank or payment provider

  • Allow additional processing time

  • Contact us if the issue persists